Refund policy
Most of our items are eligible for our 30-day replacement/refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a replacement/refund. Please email: info@inspiflow.com with your replacement/refund claim. We will be more than happy to arrange a free of charge replacement, however if that is no longer an option we will issue a refund instead.
- To complete your replacement/return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty or damaged. We do not accept replacement/returns if you change your mind or if you have ordered the wrong size or color. Please provide photographic proof that the product is faulty or damaged.
- Sale items are not eligible for replacements/refunds. If an item is discounted, it can not be refunded.
- Several types of goods are exempt from being returned:
- Gift cards
- Face masks
- Clearance items
- Any item that is returned more than 30 days after delivery
Replacement
We only replace items if they are defective or damaged. We will notify you of the approval or rejection of your replacement. If you are approved, we will arrange a free of charge replacement of the damaged/defective item.
Return
We will notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will be automatically applied to your store credit or, if you prefer, to the original payment method, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@inspiflow.com.
Cancellations
Once your order has been sent to production, it is sent to the provider and it is no longer possible to edit the details of the order or to cancel it.
The customer is obliged to provide the correct address. If the package is lost due to the incorrect address, we will not be responsible for this.
In case of return of the order to the provider due to the incorrect address, the customer will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after two weeks. Reshipment costs include the shipping costs of the product and a service fee of $4 (for the US) or 10-15$ (for international orders).